Privacy Policy

Effective Date

This Privacy Policy is effective as of April 5, 2026.

Who We Are

HinkleFeather is a bike repair matching service. We help riders connect with local bike repair options based on their bike, issue, and location. We also work with bike shops and service partners interested in receiving repair inquiries.

Information We Collect

We may collect information you voluntarily provide when you fill out forms, contact us, request repair help, or inquire about becoming a shop partner.

This information may include:

• Name
• Email address
• Phone number
• City or service location
• Bike type
• Description of the repair issue
• Business information submitted by bike shops or partners

How We Use Information

We use the information we collect to operate and improve HinkleFeather, including to:

• Review rider repair requests
• Help connect riders with appropriate repair options
• Respond to questions or support requests
• Communicate with bike shops or prospective partners
• Improve our website, matching process, and service coverage
• Follow up about requests, submissions, or service availability

How Information May Be Shared

We do not sell personal information. We may share submitted information only as reasonably necessary to operate the service, including with local bike repair providers, service partners, website tools, hosting providers, and communication platforms that help us review requests and respond to users.

If you submit a rider request, the information you provide may be shared with a repair option or service partner when necessary to help evaluate or fulfill your request.

Website Analytics and Technical Data

Like many websites, HinkleFeather may collect technical information such as browser type, device type, approximate location, referral source, and pages visited. This information may be used for analytics, performance monitoring, troubleshooting, and improving the website.

Cookies

Our website may use cookies or similar technologies to improve site functionality, understand website usage, and support analytics. You can manage cookie preferences through your browser settings.

Data Retention

We retain submitted information for as long as reasonably necessary to operate the service, communicate with users, maintain business records, improve our systems, and comply with legal or operational obligations.

Your Choices

You may contact us to ask about the information you have submitted, request corrections, or request deletion of information where appropriate. We will make reasonable efforts to respond, subject to operational, legal, and recordkeeping needs.

Third-Party Links

Our website may contain links to third-party websites, services, or community pages. We are not responsible for the privacy practices or content of third-party sites.

Security

We take reasonable steps to protect the information submitted through our website. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Children’s Privacy

HinkleFeather is not intended for children under 13, and we do not knowingly collect personal information directly from children under 13.

Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised effective date.